Engagement Channels

Consumers want seamless experiences that siloed and dated solutions can’t deliver


Why UCXM?

1

Grow Customer Lifetime Value

Engage customers anywhere, anytime, across any channel with personalized, context-driven support

2

Operate More Efficiently

Reduce cost per interaction with AI and automation that increases self-service containment, boosts workforce productivity, and reduces attrition

3

Maximize Technology Investments

Consolidate, integrate, and customize your technology in ways that reduce costs and IT overhead, while increasing business collaboration

Focus on CX: Customer Expectations Have Changed

Consumer Habits


Customers are buying and interacting over more channels than ever before, they switch between them and expect companies to follow and remember their conversations.


Consumer Expectations

Consumers no longer compare experiences among competitors. They compare companies to the best experiences they’ve ever had.


Consumer Tech-adoption

Today, companies hear from their customers more but understand less. Consumers are adopting new technologies faster than companies can adapt to them. 

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Say goodbye to siloed conversations and hello to an integrated experience.

Get UCXM Certified

UCXM Certification

Everything you need for expert led training that builds your skills and leads you to certification.

What you'll learn:

  • Explain the difference between the 4 CX Plans
  • Describe the main features of each of our plans
  • UCXM OVERVIEW


At Nextiva, we pride ourselves on partners who have a solid understanding of our products and can work with their customers.

Digital Package

The Digital Package provides customers the ability to connect channels to track social engagement and customer reviews.

Core Package

The Core package empowers all workers with desktop, mobile, and browser-based apps for customer conversations, collaboration, and contact management.

Engage Package

The Engage package includes add-ons that enhance the current package offerings

Power Suite

The Power Suite package is the most comprehensive offering from Nextiva, designed to cater to the needs of sales and service teams aiming to operate like a Fortune 500 company.

Pricing Packages

Pricing of packages depends on a variety of factors. These include the number of users, whether the purchase is monthly or yearly, and if there is a current Nextiva promotion in place.

Getting Started

Once the customer has signed the contract and the deal is Closed Won, the customer is ready to start using their packages!