AI
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AI Isn't New To Nextiva—It's Part Of Our DNA
Across every solution we offer, AI powers the insights, automation, and intelligence that make customer experiences faster, easier, and more personal.
From small businesses to global enterprises, Nextiva delivers AI that scales to every need. Whether it's enterprise-grade orchestration and advanced analytics, mid-market automation and optimization, or out-of-the-box digital employees like XBert, Nextiva's AI adapts to each customer's goals, size, and complexity.
Our AI engine spans the entire platform, powering everything from real-time transcription and translation to intelligent routing, sentiment analysis, and predictive insights that help businesses connect, collaborate, and serve with greater efficiency and empathy.
AI doesn't replace people; it supercharges them.
Agents onboard faster, managers gain clearer visibility, and customers get the consistent, high-quality experiences they expect, every time.
Why It Matters for Partners
Nextiva's built-in AI creates new opportunities across your entire portfolio:
Sell
Seamless platform = fewer vendors and bigger deals
Deploy
Rapid, flexible setup
ļ»æ= faster ROI
Retain
Stickier customers with evolving AI innovation
Upsell
Add AI modules to UCaaS/CCaaS customers for more wallet share
Built-in. Proven. Ready to Scale.
Nextiva's AI capabilities aren't add-ons… they're at the heart of the platform, designed to help your customers work smarter and your business grow stronger.
AI Could Cut Labor Costs By $80B BY 2026
(Gartner)
Meet XBert—Your Customer's AI Employee
XBert is more than a chatbot: it's a digital team member that works 24/7 as a receptionist, sales assistant, and support agent.
Built and deployed by Nextiva in minutes, XBert ensures no call, chat, or message goes unanswered, freeing teams to focus on what they do best: growing the business.
Key Benefits
- Always On: Never miss a lead; XBert handles calls, chats, and messages around the clock
- Scales Effortlessly:
One AI employee can manage hundreds of conversations at once
- Cost-Effective: A fraction of the cost of a full-time employee, with faster ROI.
- Instant Deployment: Nextiva configures XBert for the customer—no tech skills or setup cycles needed
- Personalized Experience:
Multi-language support, custom tone, and role-specific greetings that match the business brand
Why XBert?
Ideal For:
Restaurants, home services, retail, professional services, fitness and wellness, hospitality, and any small or midsize business with high call or inquiry volume.
Why It Matters for Partners:
With XBert, you can offer clients a ready-to-launch AI solution that drives immediate value—and new revenue streams for you.
Partner Value:
- Fast deployment and low support overhead
- Add-on potential for existing UC or CCaaS customers
- Recurring revenue from AI subscriptions and interactions
- Proven SPIFF and residual eligibility under Nextiva's partner program
By The Numbers
Learn More
XBert Overview
Meet Xbert, your digital assistant, that never sleeps, takes a break, or misses a detail. From the moment customers reach out, Xbert greets them, answers their questions, and make sure nothing slips through the cracks.
XBert Integrations
Every integration is an opportunity, know the names, own the conversation. See the comprehensive list of tools that Xbert integrates with.ļ»æ
XBert Feature Guide
XBert AI offers core capabilities such as voice, text, and webchat, customizable agent names and titles, multi-language support, and customizable call transfers. Additional features can also be added!
Get AI Certified
XBERT AI Certification
Everything you need for expert led training that builds your skills and leads you to certification.
Learn to sell on ROI, handle objections, and prove the real business value of XBert AI in every conversation. By earning this certification, you’ll become a trusted advisor in AI-powered communication.
Become a Trusted Advisor in the Future of AI.
